Return, Exchange and Refund Policy
At And More, we aim to provide customers with a clear and transparent shopping experience. We accept returns of defective and non-defective products and offer exchanges, subject to the conditions below. This policy applies to orders delivered in Kuwait.
Return and Exchange Period
A return or exchange request must be submitted within 14 calendar days from the date the customer receives the product.
Return and Exchange Conditions
Returns and exchanges are accepted for defective and non-defective products when the applicable conditions in this policy are met. Non-defective products must be returned in new condition.
- The product must be unused and in its original condition.
- The product must be unopened and inside its original packaging.
- All labels, accessories, gifts and accompanying items must be returned.
- The purchase invoice or order number must be provided.
- The product must not have been damaged or misused after delivery.
Return Methods
Eligible products may be returned by mail or at an And More store in Kuwait. For returns by mail, the customer should use the prepaid return label included in the original package. If the label is missing or cannot be used, the customer should contact And More to receive assistance before sending the product.
Return Costs and Restocking Fees
Return shipping is free when the prepaid return label is used. And More does not charge any restocking fee for an eligible return. In-store returns are also free of charge.
Damaged, Defective or Incorrect Products
If the customer receives a damaged, defective or incorrect product, the customer must contact And More as soon as possible and provide the order number with clear photographs of the product and packaging.
After reviewing and approving the request, And More will arrange an exchange, return or refund as appropriate. The customer will not bear any return cost when the product is damaged, defective or incorrect.
Non-returnable Products
For health and safety reasons, opened or used cosmetics, skincare, personal-care, hygiene and similar products cannot be returned or exchanged unless they are defective, damaged or incorrect. This restriction does not affect the customer's rights regarding a defective, damaged or incorrect product.
Refunds
Once a returned product is received and inspected, the customer will be notified whether the refund has been approved or rejected.
An approved refund will be processed within 7 calendar days after And More receives and inspects the returned product. The refund will be issued to the original payment method whenever possible. After And More processes the refund, the time required for the amount to appear in the customer's account may vary depending on the bank or payment provider.
Original Delivery Charges
The cost of returning an eligible product is free as described above. However, the original delivery charge paid for the order is non-refundable when a non-defective product is returned because the customer changed their mind. If the return is caused by a damaged, defective or incorrect product, the original delivery charge will also be refunded, where applicable.
How to Submit a Return or Exchange Request
To register a return or exchange request, contact And More using the contact details available on the website and provide:
- Order number.
- Customer name and contact number.
- Reason for the return or exchange.
- Photographs of the product and packaging when required.
For a return by mail, securely repack the eligible product with all of its contents and attach the prepaid return label included in the original package. For an in-store return, bring the eligible product, all accompanying items and the purchase invoice or order number to an And More store in Kuwait.
And More reserves the right to reject a request that does not meet the conditions stated in this policy. This does not limit any rights provided to the customer under the applicable laws in Kuwait.
